Privacy policy

Privacy Policy

Effective Date: January 1, 2026


At Symetrie Studio Spa, your privacy and trust are of utmost importance to us. We are committed to protecting your personal and medical information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and Louisiana state regulations.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using our website, booking our services, or visiting our facility, you acknowledge and agree to the practices described in this policy.


1. Information We Collect


We collect several types of information to provide you with the best possible care and service experience:


Personal Identification Information

  1. Full name
  2. Email address
  3. Phone number(s)
  4. Mailing address
  5. Date of birth
  6. Emergency contact information


Medical and Health Information

  1. Complete health history and medical conditions
  2. Current medications and supplements
  3. Known allergies and sensitivities
  4. Previous cosmetic or aesthetic treatments
  5. Skin type and concerns
  6. Treatment contraindications
  7. Consultation notes and treatment records
  8. Pre-treatment and post-treatment instructions compliance


Financial and Payment Information

  1. Credit card or debit card details
  2. Billing address
  3. Payment history and transaction records
  4. Insurance information (if applicable)

Note: All payment data is processed through secure, PCI-compliant payment processors. We do not store complete credit card numbers on our servers.


Visual Documentation

  1. "Before and After" treatment photographs
  2. Progress documentation photos
  3. Consent forms for image usage
  4. Video recordings (with explicit consent)


Technical and Usage Information

  1. IP address
  2. Browser type and version
  3. Device information
  4. Pages visited on our website
  5. Time and date of visits
  6. Referring website addresses
  7. Cookies and similar tracking technologies


Communication Records

  1. Email correspondence
  2. Text message communications
  3. Phone call records
  4. Appointment scheduling history
  5. Feedback and reviews
  6. Social media interactions


2. How We Collect Your Information

We gather information through various methods:

  1. Directly from you when you fill out forms, book appointments, complete health questionnaires, or communicate with us
  2. During consultations and treatments when our practitioners document your medical history and treatment details
  3. Through our website via contact forms, booking systems, and cookies
  4. From third-party services such as booking platforms or payment processors
  5. With your consent when you participate in surveys, promotions, or loyalty programs


3. How We Use Your Information

We use your personal and medical information for the following purposes:


Service Delivery

  1. Scheduling, confirming, and managing your appointments
  2. Providing safe and effective treatments tailored to your needs
  3. Maintaining accurate medical records
  4. Ensuring treatment continuity and follow-up care
  5. Assessing your eligibility for specific procedures
  6. Tracking treatment progress and outcomes


Communication

  1. Sending appointment reminders via email, text, or phone
  2. Providing pre-treatment and post-treatment care instructions
  3. Responding to your inquiries and requests
  4. Following up on your treatment experience
  5. Notifying you of any changes to scheduled appointments


Business Operations

  1. Processing payments and managing billing
  2. Preventing fraud and unauthorized access
  3. Complying with legal and regulatory requirements
  4. Maintaining accurate business records
  5. Improving our services and customer experience


Marketing and Promotions (with your consent)

  1. Sending newsletters with beauty tips and wellness advice
  2. Informing you about special offers, promotions, and packages
  3. Sharing educational content about new treatments
  4. Inviting you to exclusive events or loyalty programs
  5. Requesting feedback and reviews


You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails, replying "STOP" to text messages, or contacting us directly.


Research and Development

  1. Analyzing treatment effectiveness and patient satisfaction
  2. Identifying trends in aesthetic preferences
  3. Improving our service offerings
  4. Training staff on best practices


4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is protected, and we only share your information in the following limited circumstances:


With Your Explicit Consent

  1. Publishing "Before and After" photos on our website or social media
  2. Sharing testimonials or reviews
  3. Participating in case studies or research


With Service Providers and Business Partners

We may share information with trusted third-party service providers who assist us in operating our business, including:

  1. Payment processors for secure transaction handling
  2. Appointment scheduling platforms for booking management
  3. Email marketing services for newsletters and communications
  4. Cloud storage providers for secure data backup
  5. IT support and security services for maintaining our systems
  6. Professional consultants (accountants, lawyers) bound by confidentiality


All third-party providers are required to maintain strict confidentiality and use your information only for the specific purposes we authorize.


For Legal and Safety Reasons

We may disclose your information when required or permitted by law:

  1. To comply with legal obligations, court orders, or subpoenas
  2. To protect the rights, property, or safety of Symetrie Studio Spa, our clients, or the public
  3. To prevent or investigate suspected fraud, security breaches, or illegal activities
  4. To enforce our Terms and Conditions
  5. In connection with a business transfer, merger, or acquisition (with continued privacy protections)


With Healthcare Professionals

With your consent, we may share relevant medical information with your physician or other healthcare providers to ensure coordinated care and treatment safety.


5. Data Security and Protection

Protecting your sensitive personal and medical information is our top priority. We implement comprehensive security measures including:


Physical Security

  1. Secure, locked facilities with restricted access
  2. Secure storage for paper records
  3. Controlled access to treatment and administrative areas
  4. Surveillance systems to monitor our premises


Technical Security

  1. Industry-standard encryption (SSL/TLS) for data transmission
  2. Secure, password-protected databases
  3. Regular security updates and patches
  4. Firewall protection and intrusion detection systems
  5. Secure backup systems with encryption
  6. Multi-factor authentication for staff access


Administrative Security

  1. Strict confidentiality agreements for all staff members
  2. Regular privacy and security training
  3. Limited access to personal information on a need-to-know basis
  4. Detailed audit trails for data access
  5. Incident response plans for potential breaches


HIPAA Compliance

As a healthcare provider offering medical aesthetic services, we comply with HIPAA (Health Insurance Portability and Accountability Act) regulations to protect your protected health information (PHI).


While we use reasonable measures to protect your information, no system is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security concerns or breaches.


6. Your Privacy Rights

You have important rights regarding your personal information:


Right to Access

  1. Request a copy of the personal information we hold about you
  2. Review your medical records and treatment history
  3. Receive information about how your data is being used


Right to Correction

  1. Request corrections to inaccurate or incomplete information
  2. Update your contact details, medical history, or preferences
  3. Ensure your records are current and accurate


Right to Deletion

  1. Request deletion of your personal information from our systems
  2. Request removal of your photos from our marketing materials
  3. Close your account and remove your data (subject to legal retention requirements)


Please note: We may be required to retain certain medical records for legal, regulatory, or safety reasons even after you request deletion.


Right to Restrict Processing

  1. Object to certain uses of your information
  2. Limit how we use your data for marketing purposes
  3. Withdraw consent for specific data processing activities


Right to Data Portability

  1. Request your information in a structured, commonly used format
  2. Transfer your records to another healthcare provider


Right to Opt-Out

  1. Unsubscribe from marketing emails and newsletters
  2. Stop receiving promotional text messages
  3. Opt out of non-essential communications


How to Exercise Your Rights

To exercise any of these rights, please contact us:

  1. Email: [symetriestudiospa@gmail.com]
  2. Phone: [(337) 534-0852]
  3. Mail: Symetrie Studio Spa, [5521 Ambassador Caffery Pkwy Ste 100, Youngsville, LA, United States]


We will respond to your request within 30 days and may require verification of your identity before processing certain requests.


7. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance.


What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.


Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., maintaining your session)

Performance Cookies: Help us understand how visitors use our site so we can improve it

Functionality Cookies: Remember your preferences and settings for a personalized experience

Marketing Cookies: Track your browsing to deliver relevant advertisements (only with your consent)


Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.


Other Tracking Technologies

We may also use:

  1. Web beacons to track email open rates
  2. Analytics tools (such as Google Analytics) to understand website traffic
  3. Social media pixels for targeted advertising

For more information about managing cookies, visit www.allaboutcookies.org.


8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.


9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.


10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  1. The right to know what personal information we collect and how it's used
  2. The right to request deletion of your personal information
  3. The right to opt out of the "sale" of personal information (note: we do not sell personal information)
  4. The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information provided below.


11. Data Retention

We retain your personal and medical information for as long as necessary to:

  1. Provide ongoing care and treatment
  2. Comply with legal and regulatory requirements
  3. Resolve disputes and enforce our agreements
  4. Maintain business records


Medical records are typically retained for a minimum of 7 years or as required by Louisiana state law, even after you request deletion of other personal information.


12. International Data Transfers

Your information is primarily stored and processed in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.


13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes:

  1. We will update the "Effective Date" at the top of this page
  2. Significant changes will be communicated via email or prominent notice on our website
  3. Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.


14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us:

Symetrie Studio Spa

Email: [symetriestudiospa@gmail.com]

Phone: [(337) 534-0852]

Address: [5521 Ambassador Caffery Pkwy Ste 100]

[Youngsville, LA 70592, United States]

Office Hours:

[Mon- Sat - (9.00- 17.00)]


We take all privacy inquiries seriously and will respond as promptly as possible, typically within 2-3 business days.


15. Consent

By using our website, booking our services, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.


Thank you for trusting Symetrie Studio Spa with your personal information. Your privacy and security are our priority.